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Dealer Management Solution

Drive results in every area of your dealership business.

The Next Generation Dealer Management Solution

incadea.dms is the next generation global dealer management solution, designed to enable car dealerships to achieve high performance. The solution is based on Microsoft Dynamics NAV 2013 and incorporates innovative features and capabilities to help you gain control of your business, increase your profit margins, and drive growth.

The solution incorporates insights and know how gained from approximately 92,000 incadea DMS end users, across more than 3,000 dealerships sites, and 90 geographical markets. It draws from years of experience and knowledge of best practices gained from working with leading companies in the automotive industry. Every dealership process that can help you embed innovation, whether common or complex, is part of incadea.dms.

The Next Generation DMS experience at a glance:

One fully integrated solution. Extensive and customizable to meet your dealership’s needs
Powered by Microsoft Dynamics NAV 2013 with cutting edge functionalities and familiar visual user interface
Customized work world experience through the role-tailored client, RTC
One workplace for each dealership associate. Twenty-one preconfigured automotive roles available
Supports complex scenarios for multi-currency, multi-branch, multi-language, difference makes etc
Automation and optimization features available increasing productivity and collaboration (barcodes, notifications etc)
Central hub for all your customer information (incl. sales, marketing and customer service) through the relationship management tool
Advanced Analytic and reporting tools help you monitor and analyze real time KPIs and data
Enables you to manage key areas of your dealership on the go via incadea mobile apps
Cloud enabled. No additional hardware investments

Drive results in every area of your dealership business
Optimize key business processes and increase transparency across all dealership functions
Maximize employee utilization
Improve employee performance and efficiency

Product Capabilities

Service The service area in incadea.dms includes insights and tools for all service functions to enable informed decision-making, increased productivity and a superior customer experience. Key functionality allows you to capture more appointments with improved scheduling; eliminate overbooking and under booking to maximize utilization and mechanics’ productivity. Generate additional service income by recapturing declined service quotes and Reduce customer wait times. Learn more

Parts

Key functionality in the Parts area can enable you improve stock control, focus on sales and customer experience. Experience real-time visibility into inventory levels, sales performance and parts availability. Focus on maintain optimal inventory levels, organized by brand and selected to meet customer demand.

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Vehicles incadea.dms includes a comprehensive vehicle management module that enables you to control the vehicle lifecycle from acquisition to sales, to achieve higher profit through incentives for higher margin vehicles, and to reduce your costs with the help of inventory cost control. With the functionality included in the Vehicle area, you are able to drive growth through faster and consistent sales execution, facilitating follow-ups and closing more sales. Learn more

Finance Manage all finance activities, perform key tasks easily and efficiently, gain control and view the financial position of your dealership through the integrated finance module of incadea.dms. Learn more

Retail CRM The area of Relationship Management focuses on four different elements: Lead Management, Contact Management, Opportunity Management and Campaign segmentation. Learn more

22 Dealership Roles for increasing productivity and efficiency across all areas. View All Here

Service

Service Manager
Service Advisor
Service Assistant
Workshop Controller
Small Business Aftersales

Parts

Parts Manager
Parts Purchase & Inventory Manager
Parts Sales Person
Parts Picker
Parts Warehous Clerk

Vehicles

Vehicle Sales Manager
Vehicle Sales Assistant
Vehicle Sales Person

General Ledger

Accounting Manager
AP Coordinator
AR Coordinator
Bookkeeper
Cashier

Retail CRM

Marketing & Contact Manager

Shared Services

HR Manager
IT Manager
IMM Dealer Associate

My Job - My Role: Our Success Explore how incadea.dms can support key roles in your dealership

Ralf Service Advisor

Ralf

Service Advisor

Ralf, the Service Advisor, has his hands full: He is finishing up on a technical inspection, and his next appointment is due any minute now. He must assign work to an available mechanic and prepare for the next customer. His focus is always on delivering excellent work, and making sure all customers leave the dealership feeling well served, and secure – knowing their vehicle is in impeccable condition.
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Peter Vehicle Sales Rep.

Peter

Vehicle Sales Rep.

Peter has received a couple of new opportunities and needs to run the sales process, and hopefully advance the sale. He should not forget to follow-up on yesterday’s walk-in customer, who showed a lot of interest on a specific model. During the day, he will definitely have to deal with a couple more walk-in customers, one of which will possibly be a returning customer. Peter is aware that his manager will request for an update on today’s activities.
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Rudi Parts Manager

Rudi

Parts Manager

Rudi is today alone in his warehouse and he has to do the job Manfred, the Parts Picker, normally performs. Norbert, our mechanic, is showing up at the parts counter and asking for the parts to fix the brakes and replace the side-mirror of a customer. Rudi identifies the exact place where the items are stored, and hands them over to Norbert. He ships them to the Service Order. Then the next mechanic arrives asking with similar requests. Inventory needs to be updated with this activity, and the Inventory Manager needs to ensure that new parts are ordered if the minimum threshold is met, through the best possible vendor.
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Carl Marketing Manager

Carl

Marketing Manager

Carl, our marketing manager needs to run the promo for a new model. It should appeal especially to business customers who tend to have medium to large fleets of mid-sized SUVs. Although this is a strategic high priority initiative, he should not forget his daily tasks: He has received a list of leads captured through by the OEM through their online presence. Now he must make sure there is follow-up on all the valid leads.
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Andrea Bookkeeper

Andrea

Bookkeeper

Andrea has been our bookkeeper for 10 years. She is regularly controlling the outstanding payments, as well as our financial performance and status. At the end of each fiscal period, she is also in charge of closing financial periods and books. Today Andrea needs to check outstanding payments. Finding service invoices still open for more than one month, she needs to take action. Some loyal customers, she would like to call in person, while for others, a polite reminder through e-mail will suffice.
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Fully integrated, intuitive solution designed to help you grow

One integrated solution. Allowing you to focus on innovation
Built on the world class Microsoft Dynamics NAV platform, which leverages the standard features of Microsoft’s technology while adding extensive additional features specifically designed to support the Dealer business.
Our solution provides a fully integrated approach for successful dealership management, with all dealership functions and processes built into a single and innovative DMS solution. The solution draws from years of experience and knowledge of best practices gained from working with leading companies in the automotive industry. Every dealership process that can help you embed innovation, whether common or complex, is part of incadea.dms.
Customized work world experience. Ensuring team success through personal efficiency
incadea.dms is designed to enable dealership employees’ to focus on their tasks by tailoring their DMS work experience to the needs of their role. The revolutionary Role Tailored Client | RTC | creates a customized role-based experience, displaying specific tasks, data, integrated information, and other applications ‒ all relevant to the user and the specific role they fulfill in the dealership.
Users are able to handle their daily tasks in an optimal way. Our solution features 22 automotive dealership roles across the Service, Parts, Vehicles, Customer Relationship, Finance and Controlling, Human Resources and IT departments.
Driving collaboration and productivity. Suitable to any dealership
incadea.dms includes a set of features that successfully support complex dealership scenarios, as well as end-user tools, which drive collaboration and productivity. Capabilities for multi-currency, multi-branch, etc. support all kinds of dealerships or dealership networks across different regions and makes, with diverse languages and currencies.
Barcode support for service clocking and parts management, unified search and notifications are only a few of the automation and optimization features aiming to increase productivity and collaboration in the workplace.
Turning Data into Successful Decisions. The intelligent dealership
Making the right decisions requires the right information. The solution incorporates an advanced set of analytics and reporting tools in order to help you monitor and analyze real time KPIs and business data.
Create and access an extensive set of reports, dashboards, graphs and charts, which offer the information you need to improve daily and future operations.
Become Customer Centric from A-Z.
Develop and retain profitable customer relationships by creating differentiated, customer-centric experiences across the entire dealership, from sales to service to finance. The solution helps you provide a consistent and personalized customer experience across-departments, which builds loyalty and ultimately increases revenue.
The heart of incadea.dms encompasses relationship management ‒ an integrated CRM tool designed to successfully manage the business processes that increases customer satisfaction and improves sales performance. Lead Management, Contact Management, Campaigns and Segmentation are just a few of the features that will support your customer communication strategy.
Your dealership on the go. incadea mobile apps
Engaging leads, enhancing customer experience, and simplifying multiple dealership processes are just a few of the benefits of adding the incadea.mysales mobile app to your dealership.
incadea.dms offers seamless integration with and between incadea mobile apps - incadea.mysales and incadea.myservice, allowing you to revolutionize the way you interact with your customers. Important sales and service activities at your dealership can be processed anytime and anywhere via your mobile device.

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